FAQ

1) Do you offer a discount to makeup artists?

Yes, we offer a generous discount to professional makeup artists. please email us on prettythicklash@gmail.com

2) Can I get samples for my blog?

Please contact our media office and provide a link to your blog or website along with as much information about you site as possible. Who is your target audience, what country are you located, how many subscribers do you have, page views per month, etc., and someone will get in touch with you as soon as possible. Submit your request on our Contact page >  or send an email to info prettythicklash@gmail.com

3) How long does shipping take?

Orders are processed within 1 business day. Please note that during sales/promotions there may be a slight delay in processing time. 

4) How do I care for my mink lashes? 

Lash Care Instructions

1. Keep away from water and heat.
2. Remove before sleeping.
3. After use, any excess glue should be carefully removed with a tweezer or fingers.
4. Keep your mink lashes fluffy and beautiful longer by keeping mascara away from them.
5. Always store false eyelashes in the original lash tray, to keep their shape, and protect them for re-use      

5) Do you ship internationally?

Yes, we ship internationally

6) What payment methods do you accept?

Visa, MasterCard, American Express, PayPal, and Afterpay.

7) What is your return policy?

Please visit our Returns & Exchange page to read our current policy.

8) What is mink?

Lotus Lashes are made from 100% natural sterilised mink fur. Cruelty-free, our mink is harvested during the mink animal's natural shedding season. We do not add any chemicals or dyes to our lashes making them lightweight and hypo-allergenic. We source only the highest quality mink fur for our lashes.